Step 1: Create a new dashboard. Step 2: Build the right JQL query and save as filter. Example: Project = APP AND fixVersion = 1.0 AND Status = “Blocked” AND duedate < now () 3. Use modified queries to locate unassigned issues. The query assignee is EMPTY lets you pull all issues without an assignee.
All the solutions are achieved by the same basic function which is a JQL filter. Any of the gadgets that use filters as their search results can be configured with SLA's. For example, you could use several Pie Chart gadgets with a separate filter for each. One filter could display active non breached SLA's, the other could show breached SLA's.
It also has input fields to filter for the duration, time range, distance, timespan, and activity. 7. Runner Data Dashboard. This Runner Data Dashboard is another great example of the practical application of Splunk dashboards. In long-distance racing, there is an increased health risk that could prove fatal. We show our Jira Service Management support dashboard using Custom Charts for Jira Reporting. Atlassian themselves described it as "so pretty".Hope you like Create a custom dashboard. Choose Dashboards > Create dashboard. Enter the details for the dashboard as needed. Note that when you create a custom dashboard, you may not find the default system dashboard from the Dashboards menu in the header anymore. This is because only dashboards marked as favorite show up in the Dashboards menu. Another way to get the activity count would be using API/web hooks to make a call to the Change Logs API as explained in the community article below: Count-Comments-and-Issue-History-for-Jira-Issues. Note: Using the API as specified in the article above would help to get a count of comments and activity for existing tickets as well.
Andy Heinzer. Atlassian Team. Aug 13, 2018. You won't find the term 'backlog' in Jira Service Desk. I think this is primarily because it tends to be a focus of Jira Software and there is probably a desire to avoid the confusion of that term between these two Atlassian products. But out of the box, there is a "Created vs Resolved" Service Desk

Dependencies in Jira refer to the relationships between various tasks or issues. These relationships dictate the order in which tasks should be tackled. For example, one task might need to be completed before another can start, known as a “blocking” dependency. 2. Role in project planning.

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The real power of Custom Charts for users is the editor built directly into the Jira dashboard. No additional set up needed. No extra permissions and separate databases. No manual importing data and reporting on out-of-date information. Simply add a gadget to any dashboard and get started: So far I've discussed the pros of Custom Charts.
Reports for Service desk. Is there a way of creating a report for the number of incidents/requests resolved by each member of the team. Or to be able to pull this weekly, example Service Desk manager wants to check each week the number of tickets resolved by each member of the team. The current generic "workload" one, just shows the total
Obviously, the email subject line becomes the Jira Issue Summary, Examples: "Support Request | Tableau | L1 Performance Dashboard" and "Support Request | Tableau | L2 Revenue Dashboard" It would be very useful to be able to create a swimlane filter that allows me to group the issues based on the subject line (Jira Summary).
Jira Server/DC does not have a good way for non db admins to see which filters are used on which dashboards. Under Administration - System - Filters, we have a way to find all filters (both shared and private) and see some information about them. However, after a while a fairly much used Jira instance ends up plethora of filters. With a self-service portal for IT, software, and business teams, Jira Service Management offers a convenient way to intake infrastructure change requests. In this example, IT staff can easily choose from various change request types, such as pre-approved maintenance updates, or production system upgrades requiring further planning and review. 1 answer. Customer cannot access "dashboards" this feature is only available to those w/ application access (paid licenses). I think that's absolutely ridiculous to paid licenses for see dashbaord without create, modification and remove access. Well, it's a service desk & not a full fledged Jira. kZemEfq.
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    • jira service desk dashboard examples